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Returns Policy

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Return Policy

If after receiving your goods you wish to return the items as you have simply changed your mind or you have incorrectly ordered the wrong item there will be a delivery & collection charge which will vary depending on the size of your order. Please ensure to keep the original packaging and contents as the item must be repackaged in original condition to arrange the return to us. We will arrange to get your order collected from you but do require this to be communicated within 24 hours of the original delivery date as suppliers will no longer accept the cancellation otherwise. If the item is deemed to be in a non resalable condition upon return – a reduction on the item refund will be made. We may sometimes require a photograph of the item ready to be collected prior to arranging collection to ensure adequate repackaging has been completed. On some occasions where suppliers will not agree too collections as the return is due too change of mind – delivery back to My Furniture Direct will have to be arranged and paid at the cost of the customer. Bespoke – made to order goods which is not from our held stock, and has been commissioned by a supplier to make the item especially for you, will fall outside of the Consumer Contracts Regulations. Cancellation of made to order goods may not be possible or may result in the loss of up to 30% of the order total value too cover loses. If you are unsure about product details please contact us for more information before purchase. We can offer colour swatches (free of charge) for most of our items which are useful as how colours are displayed across devices can vary and may cause confusion. Pictures are used for illustration purposes only