Terms & Conditions
We strictly ensure our terms comply with the current legislation for distance selling which is available here: http://www.opsi.gov.uk/si/si2000/20002334.htm.
By placing an order with us you are accepting our terms and conditions.
We work hard with all our suppliers to send all deliveries as soon as possible. In certain circumstances where a delay may be unavoidable, the sales department will endeavour to keep you informed.
We serve all UK Mainland however surcharges may apply for deliveries to remote locations and for larger deliveries which require two drivers. Please see Frequently Asked Questions for further information.
Someone will need to be in to receive your order. During the Coronavirus outbreak the driver will leave the delivery by your front door and sign on your behalf.
We do our upmost to ensure delivery takes place within the time frame as stated below the items product price. Very occasionally weather conditions or factors outside our, or the delivery companies control may cause a slight delay.
Larger orders maybe delivered on a pallet and take slightly longer.
Please note that we cannot be held responsible for any direct or indirect loss incurred due to delays from unforeseen circumstances, which are outside of our control.
Please leave your mobile number and an email address with your order for us to be able to notify you of your delivery time (slot) (where applicable) ; if the goods (the items of your order) are then returned to our warehouse due to a failed delivery because no-one was able to receive your goods, then you will be subject to a delivery charge of £50 for each failed delivery.
Please note if there is a failed delivery (no-one at the address to accept the delivery) and you don’t contact the relevant courier (the details on the courier card left for you) and the goods are returned to our warehouse, you will be charged again for delivery of £50 for each failed delivery. Additional charges will apply for remote postcodes and outlying areas. This surcharge is a contribution towards the additional charges incurred to deliver to these areas.
If the delivery date you have been allocated is inconvenient, or you wish to change the date or delivery details we require at least 24 hours notice or you will be charged £50 re-delivery charge.
Cancellation of orders
All orders can be cancelled with us prior to shipping due to lead time concerns or change of mind however a card transaction fee of up to 3% and admin fee may be taken from the refunded amount. Where we seek confirmation of whether you wish to proceed with an order (for example due to a delayed eta) but receive no response and an order is placed with the supplier, we may apply an admin fee charge.
Unfortunately once your order has been processed and is with the courier, we can no longer process cancellations without you incurring charges for the delivery. The cost of this will depend on the size and weight of your order. If you wish to cancel please contact the sales team as soon as possible quoting your order number.
Pre-order (restocking dates)
The pre-order dates are anticipated delivery dates provided by suppliers shipping companies. Sometimes these dates can change for reasons out of our and their control. We update these dates daily and are accurate at time of update to the best of our knowledge.
We try our best too keep you informed of any changes that effect lead time but due too sheer volumes of orders we handle at any one time, this is not always possible. Should you require an eta update please drop us an email.
Preorder restocking dates are estimates and can change. Cancellation of preorders may result in a card transaction fee being subtracted from refunds.